Privacy Policy for ÉireVentures

At ÉireVentures, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when using our online platform and engaging with our tourism and hospitality services. We adhere to the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Information We Collect

We collect various types of information to provide and improve our curated travel experiences, bespoke tour planning, cultural immersion programs, accommodation booking, local guide services, and luxury travel packages.

• Personal Identification Information: This includes your name, email address, postal address, phone number, date of birth, passport details (for travel bookings requiring identification), and nationality. This information is collected when you make a booking, inquire about our services, register an account, or subscribe to our newsletters.
• Payment Information: When you make a booking, we collect payment details such as credit/debit card numbers, billing addresses, and other related transaction information. Please note that we do not store full credit card numbers on our servers; payments are processed securely through trusted third-party payment gateways.
• Travel Preferences and Special Requirements: This includes dietary restrictions, accessibility needs, travel companion details, preferred activities, interests, and other information relevant to tailoring your travel experience.
• Communication Data: Records of your interactions with us, including emails, phone calls, and messages through our online platform.
• Technical Data: Information about your device, including IP address, browser type and version, operating system, unique device identifiers, and other technical data collected through cookies and similar technologies when you visit our site.
• Usage Data: Information about how you use our site, including pages viewed, time spent on pages, navigation paths, and referring website addresses.

2. How We Use Your Information

We use the collected information for various purposes, primarily to provide and enhance our services:

• To Process Bookings and Provide Services: This includes arranging your travel, booking accommodations, tours, and activities, and coordinating with local guides and service providers to fulfil your travel itinerary.
• To Personalize Your Experience: Tailoring our services and communications to your preferences and interests, offering relevant recommendations, and providing bespoke travel packages.
• To Communicate with You: Sending booking confirmations, updates, essential travel information, responding to your inquiries, and providing customer support.
• For Marketing and Promotional Purposes: With your consent, sending you newsletters, special offers, and information about new services that may be of interest to you. You can opt-out of marketing communications at any time.
• For Internal Operations: Managing our business, performing data analysis, research, and improving our services, website functionality, and security measures.
• To Comply with Legal Obligations: Fulfilling our legal responsibilities and assisting law enforcement and government agencies as required by law.

3. Disclosure of Your Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: We share necessary information with third-party service providers who assist us in operating our business and delivering our services, such as hotels, airlines, tour operators, local guides, transport companies, payment processors, and IT service providers. These providers are obligated to protect your information and use it only for the purposes for which it was shared.
• Legal and Regulatory Requirements: When required by law, court order, or governmental regulation, or if we believe such action is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
• With Your Consent: We may disclose your information to other third parties with your explicit consent.

4. International Data Transfers

As a tourism company, your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) to facilitate your travel arrangements. This may include countries where the data protection laws are different from those in the EEA. When transferring your data internationally, we implement appropriate safeguards to ensure your personal data remains protected in accordance with this Privacy Policy and applicable data protection laws. This includes using standard contractual clauses approved by the European Commission, implementing binding corporate rules, or relying on adequacy decisions.

5. Data Security

We implement robust technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. We use secure servers, encryption technologies, and regularly review our security practices to ensure your data is safeguarded. While we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Your Data Protection Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

• The Right to Access: You have the right to request copies of your personal data. We may charge you a small fee for this service.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement. In Ireland, the relevant authority is the Data Protection Commission.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within one month.

8. Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. Cookies are small data files stored on your device.

• Strictly Necessary Cookies: Essential for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.
• Analytical/Performance Cookies: Allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
• Functionality Cookies: Enable the site to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Targeting/Advertising Cookies: May be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this site may become inaccessible or not function properly.

9. Links to Other Websites

Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16 without verifiable parental consent. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to remove that information from our servers. If you believe we might have any information from or about a child under 16, please contact us.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• ÉireVentures
• 38 Ormond Quay Lower
• Floor 2
• Dublin, County Dublin, D01 E9Y7
• Ireland